Server admins can create admin tokens to remotely assist users when requested.

• Enter the following command to start the Rails console:

    heroku run rails console --app=farmbot-staging
  

• Enter the following command to send a troubleshooting ticket to the feedback webhook URL. Replace the id number with the device id of the user requesting assistance and name with your name.

   Device.find_by(id: 000).provide_feedback("created by staff member name")
  

• Paste the token contents into the Javascript console of a browser while using the web app.
• Refresh the page.
• Visit /terminal for device shell access if needed.
• Use Logout and destroy token when remote assistance has been completed.