Server admins can create admin tokens to remotely assist users when requested.
- Enter the following command to start the Rails console:
heroku run rails console --app=farmbot-staging
- Enter the following command to send a troubleshooting ticket to the feedback webhook URL. Replace the
idnumber with the device id of the user requesting assistance and
namewith your name.
Device.find_by(id: 000).provide_feedback("created by staff member name")
- Refresh the page.
/terminalfor device shell access if needed.
Logout and destroy tokenwhen remote assistance has been completed.